Frequently Asked Questions

How do I place an order with Nature Cosmetix?

Browse our full range, add the products you want to your cart and go to checkout. Enter your delivery address and payment details, then confirm your order. You will receive an order confirmation by email shortly afterwards.

Do I need an account to order?

No, you can check out as a guest. An account is optional and makes it easier to see your order history and save your details for next time.

Can I change or cancel my order?

Yes, free of charge, as long as your order has not been dispatched yet. Email us as soon as possible at info@naturecosmetix.com with your order number and the change you need. Orders are processed within 1–2 business days, so the sooner you contact us, the better. Once an order has been dispatched, it can no longer be cancelled, but you can still use our returns process.

I haven't received an order confirmation. What should I do?

First check your spam or junk folder, as confirmation emails sometimes land there. If it isn't there, your email address may have been mistyped at checkout. Email info@naturecosmetix.com with your name and the approximate order date, and we will look up your order.

Can I combine skincare, haircare and body care in one order?

Yes. You can mix any products from our skincare, haircare, body care and makeup ranges in a single order and check out in one go. Shipping stays free, whatever you combine.

Can I get an invoice for my order?

Your order confirmation email serves as proof of purchase. If you need a separate invoice, email info@naturecosmetix.com with your order number and we will send one to you.

Do you ship to my country?

Yes, we ship worldwide. Enter your delivery address at checkout to confirm your order details.

How much does shipping cost?

Shipping is free on every order, to every destination, with no minimum order value.

How long will my order take to arrive?

We process orders within 1–2 business days. After dispatch, delivery takes 7–10 business days. Business days are Monday to Friday, excluding public holidays. For full details, see our Shipping Policy.

How do I track my order?

As soon as your order is dispatched, we email you a tracking number so you can follow your parcel until it reaches you.

Will I have to pay customs duties or import taxes?

Depending on your country, your local authorities may charge customs duties or import taxes on international parcels. These charges are set by your country, not by us, and may be the responsibility of the customer. If you are unsure, check with your local customs office before ordering.

My order is late. What should I do?

Delays can occasionally happen during peak seasons or when a parcel is held for customs checks. If your order has not arrived 10 business days after dispatch, email info@naturecosmetix.com with your order number and we will look into it for you.

What if my parcel arrives damaged?

Report it within 48 hours of delivery to info@naturecosmetix.com, with your order number and clear photos of the packaging and the product. We will send a replacement or issue a refund at no cost to you.

What is your return policy?

We offer a 30-day money-back guarantee from the date of delivery. Products must be unused, unopened and in their original packaging. Read the full details in our Returns & Refunds Policy.

Why can't I return a product I have opened?

Cosmetics are hygiene-sensitive products. Once a sealed product has been opened after delivery, it cannot be resold safely, so it may be excluded from returns, as permitted by EU law. This does not affect your rights if an item arrives damaged, defective or incorrect.

How do I start a return?

Email info@naturecosmetix.com with your order number and the product you would like to return. We will reply with return instructions and the return address. Please do not send anything back before you hear from us, as parcels sent without instructions may not be processed.

Who pays for return shipping?

For change-of-mind returns, the return postage is paid by the customer. If your item is damaged, defective or not what you ordered, we cover the cost in full.

How long does a refund take?

We refund you to your original payment method within 14 days of receiving and inspecting your return. Your bank or card provider may then need a further 5–10 business days to show the amount in your account.

I live in the EU or UK. Do I still have my right of withdrawal?

Yes. You keep your statutory 14-day right of withdrawal. Our 30-day money-back guarantee is offered in addition to that right and does not replace it.

I received the wrong product. What should I do?

Email info@naturecosmetix.com within 48 hours of delivery with your order number and photos of what you received. We will send the correct item or refund you, at no cost to you.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Depending on your country, other local payment methods may also appear at checkout. See our Payment Policy for details.

Is it safe to pay on naturecosmetix.com?

Yes. Every payment goes through Shopify Payments' encrypted, PCI-DSS compliant checkout. Your full card number is never shared with us or stored by us.

Which currency will I be charged in?

Where available, prices are shown in your local currency. The currency displayed at checkout is the currency you will be charged in.

When is my payment taken?

Payment is taken when you place your order. If you cancel before your order is dispatched, you receive a full refund.

Do you offer cash on delivery?

No. All orders are paid online at checkout using one of the payment methods shown.

Why was my payment declined?

Declines usually come from your bank or card issuer, for example because of a security check or a limit on your card. Check your details, try another payment method, or contact your bank. If the problem continues, email info@naturecosmetix.com.

I see a charge I don't recognise. What should I do?

Please contact us at info@naturecosmetix.com before opening a chargeback with your bank. Most payment questions can be resolved quickly once we can look at your order.

What does Nature Cosmetix sell?

We offer natural beauty and wellness products across skincare, haircare, body care and a small makeup range. Examples include our Organic Batana Oil Shampoo, Rosemary Rice Water Hair Spray, Brightening Vitamin C Serum, Turmeric Kojic Soap Bar, Beef Tallow Honey Moisturizing Cream and Sea Salt Body Scrub. Browse all products.

Are your products natural or organic?

We combine nature with modern formulation, using natural and organic ingredients from responsible sources. The exact ingredients vary by product, so please check the full ingredient list on each product page and on the packaging. You can read more about our approach on our About Us page.

Are your products cruelty-free?

Yes. Nature Cosmetix is cruelty-free: we do not test our products on animals. Please note that some products contain animal-derived ingredients, such as beef tallow, honey, goat milk or snail collagen, as shown in their names and ingredient lists.

Are your products suitable for my skin or hair type?

Our range is developed for all skin and hair types. Every skin is different, though, so check each product page for its intended use and ingredients. If you are unsure which product suits you, email info@naturecosmetix.com and we will be happy to help.

Should I do a patch test before using a new product?

We recommend it, especially for serums, peel-off masks and hair removal sprays or creams. Apply a small amount to a discreet area, such as the inside of your wrist or behind your ear, and wait 24 hours. If you notice redness, itching or irritation, do not use the product. Always follow the directions on the packaging.

Can I use your products if I am pregnant, breastfeeding or have sensitive skin?

If you are pregnant, breastfeeding, have very sensitive skin or a skin condition, please consult a doctor, pharmacist or dermatologist before using a new product. They can review the ingredient list with you and advise what is right for you.

What results can I expect from hair or body care products?

Our products are cosmetic care products. Results vary from person to person and depend on regular use as directed. Our hair oils and sprays are designed to nourish and care for your hair and scalp, and our foot creams and body care products to care for and moisturise the skin. They are not medicines and do not replace medical advice.

How should I store my products?

Keep products tightly closed in a cool, dry place, away from direct sunlight and heat. Keep them out of reach of children. Follow any specific storage instructions shown on the packaging.

How long does a product last once opened?

Look for the PAO (Period After Opening) symbol on the packaging: a small open jar icon with a number and the letter “M”, such as 12M. This tells you how many months the product stays at its best after you first open it. If a product changes in smell, colour or texture, stop using it.

Will the product look exactly like the photos?

We show our products as accurately as possible. Screen settings and lighting can cause small colour differences, and natural ingredients can vary slightly from batch to batch. If in doubt, check the product description or contact us.

Is your packaging eco-friendly?

We are eco-conscious and use recyclable packaging. Please check your local recycling guidelines for how to sort each component.

How do I create an account or update my details?

Click the account icon on naturecosmetix.com to create an account or log in. Once logged in, you can manage your details, addresses and order history from your account page.

I forgot my password. What should I do?

On the login page, click “Forgot your password?” and follow the instructions sent to your email to set a new one.

How can I contact Nature Cosmetix?

Email us at info@naturecosmetix.com or call +31 76 230 9902. You can also use the form on our Contact Us page.

What are your customer support hours?

Our team is available Monday to Friday, 9:00 to 17:00 CET. We reply to emails within 24 hours on business days. Messages sent at the weekend or on public holidays are answered on the next business day.

How do you use my personal data?

We only use your data to process your orders, provide support and, with your consent, send you updates. You can ask to access, correct or delete your data at any time. Customers must be 18 or older to order. Read the full details in our Privacy Policy.

I have a complaint. What is the process?

Please contact us first at info@naturecosmetix.com; we resolve most issues quickly. If you are an EU consumer and are not satisfied with the outcome, you can also use the European Commission's Online Dispute Resolution platform.

Who is the company behind Nature Cosmetix?

Nature Cosmetix is operated by Nature Cosmetix LLC, a limited liability company registered in the State of Wyoming, USA, at 30 North Gould Street, STE 29054, Sheridan, WY 82801, United States. Nature Cosmetix LLC is the seller for all orders placed on naturecosmetix.com. See our Legal Notice for more information.

Where can I find your other policies?

All our policies are available on the website:

Shipping Policy: processing times, delivery, tracking, customs
Returns & Refunds: 30-day guarantee, return process, refunds
Payment Policy: payment methods, currency, security
Terms of Service: contract terms, governing law, consumer rights
Privacy Policy: your data rights, cookies, data processors
Legal Notice: company information, hosting, copyright