Nature Cosmetix
Privacy Policy
Who We Are
This Privacy Policy explains how Nature Cosmetix collects, uses, stores and protects your personal data when you visit naturecosmetix.com, sign up for our emails or place an order. We believe in transparency, in our ingredients and in how we handle your information, so we have written this policy to be as clear as possible.
Data controller
Nature Cosmetix LLC is the seller and the data controller
Nature Cosmetix LLC is a limited liability company registered in the State of Wyoming, USA. As data controller, we decide why and how your personal data is processed in connection with our online store. Our website is hosted on Shopify.
Controller details
Nature Cosmetix LLC
30 North Gould Street, STE 29054
Sheridan, WY 82801
United States
Privacy contact
For all privacy-related requests:
info@naturecosmetix.com
+31 76 230 9902
Monday to Friday, 9:00 to 17:00 CET
One standard for every customer
We ship worldwide, so we apply the same high standard of privacy protection to everyone, modelled on the EU General Data Protection Regulation (GDPR). If you live in the EU or the UK, the GDPR or UK GDPR applies to our processing of your data even though we are based in the United States. Customers in other countries, including the UAE, also benefit from any additional rights granted by their local data protection laws.
Data We Collect
We collect only the personal data we need for the purposes described in this policy. We do not ask for information we do not use, and we do not keep it longer than necessary.
What we do not collect
We do not ask for special category data such as health information, ethnic origin, religious beliefs or biometric data. Our products are cosmetics, and you never need to share medical information to shop with us. If you choose to mention a skin or hair concern in a message, we use it only to answer your question. Our store is intended for customers aged 18 and over, and we do not knowingly collect data from anyone under 18. If you believe a minor has shared personal data with us, please contact us and we will delete it promptly.
How We Use Your Data
We use your personal data only for the purposes listed below. We do not use it for automated decision-making or profiling that has a legal or similarly significant effect on you.
Processing your order
Confirming and processing your order and payment
Passing your delivery details to our carriers and emailing your tracking number once your parcel is dispatched
Handling cancellations, returns, replacements and refunds
Preparing customs information for international shipments
Customer care
Answering your questions by email or phone
Resolving reports of damaged, defective or incorrect items
Following up on your order when needed
Legal & security
Meeting tax and accounting obligations
Detecting and preventing fraud and payment misuse
Responding to lawful requests from courts or authorities
Establishing or defending legal claims
Marketing (with your consent)
Sending newsletters, product launches and offers, only if you have signed up
You can unsubscribe at any time using the link in every email or by contacting us
We never send marketing emails without your prior consent
Legal Basis for Processing
Under the GDPR, every processing activity needs a lawful basis. The table below shows the basis we rely on for each purpose.
Balancing our interests with yours
Where we rely on legitimate interests, we have checked that our interests do not override your rights and freedoms. Fraud checks are limited to what is necessary to protect a transaction. You can object to processing based on legitimate interests at any time; see section 07.
Data Sharing & International Transfers
We do not sell your personal data. We share it only with the service providers we need to run our store and deliver your order. Each of them may use your data only to provide their service to us.
Service providers we use
Shopify Inc., 151 O'Connor Street, Ottawa, ON K2P 2L8, Canada. Hosts our website and processes checkout, order and customer data. Payments are handled by Shopify Payments.
Shipping carriers receive your name, delivery address and, where needed, your phone number or email to deliver your parcel and provide tracking.
Email marketing tool stores your email address and preferences if you subscribe to our newsletter.
Analytics tools help us understand how our website is used, based on your cookie choices.
We never share with
Data brokers or data resellers
Advertising platforms for targeting, unless you have accepted marketing cookies
Any third party for their own marketing
Anyone else, unless you ask us to or the law requires it
International data transfers
Your data may be processed outside your country. We make sure it stays protected.
Nature Cosmetix LLC is based in the United States, and Shopify and some of our other providers may process data in the United States, Canada or other countries. When personal data is transferred from the European Economic Area (EEA) or the UK to a country without an adequacy decision, we rely on appropriate safeguards as required by the GDPR.
Safeguards in place
Transfers outside the EEA are covered by the Standard Contractual Clauses approved by the European Commission (and the UK equivalent where applicable), together with technical and organisational security measures.
Your right to know
You can ask for more information about these transfers and safeguards by emailing info@naturecosmetix.com. We will reply free of charge within one month.
Retention Periods
We keep personal data only for as long as we need it for the purposes it was collected for, or for as long as the law requires. When it is no longer needed, we delete or anonymise it securely.
Order & transaction data
Kept for as long as applicable tax and accounting laws require us to keep records of sales, We keep these records for 7 years from the date of the transaction, then delete them securely.
Customer service messages
Kept for as long as needed to resolve your request and any follow-up, such as a return, refund or claim, and for up to 3 years after our last contact.
Marketing data
Kept while you remain subscribed. If you unsubscribe, we keep a record of your opt-out so we do not email you again by mistake.
Analytics & technical data
Kept in line with the retention settings of our analytics providers. Cookie lifetimes are shown in our cookie banner. Data used for fraud checks is kept only as long as needed to protect the transaction.
Asking us to delete your data
You can ask us to delete your personal data at any time (see section 07). We will do so without undue delay, unless the law requires us to keep certain records, such as invoices for tax purposes. In that case we will explain why and delete the data once the legal obligation ends.
Your Privacy Rights
Wherever you live, you can exercise the following rights. Requests are free of charge and we respond within one month. For complex requests this may be extended by up to two further months, and we will let you know if that happens.
How to make a request
Email info@naturecosmetix.com with the subject line “Privacy request” and tell us which right you would like to use. Please include your full name, the email address you used with us and, if your request relates to a purchase, your order number. We may ask you to confirm your identity before we act on the request, to protect your data.
Cookies & Tracking
We use cookies and similar technologies on naturecosmetix.com. When you first visit, our cookie banner lets you choose which non-essential cookies you accept. We do not set non-essential cookies until you have made that choice.
Essential cookies (always on)
Cart & session: keep items in your cart and let checkout work
Security: protect the site and help detect fraud
Preferences: remember your cookie choice, country and currency
Optional cookies (your consent)
Analytics: show us which pages are popular and how visitors find us, so we can improve the site
Marketing: help us show relevant ads and measure how well they work
Not set unless you accept them
Changing your cookie choices
You can change your preferences at any time through our cookie banner or your browser settings, where you can also block or delete cookies. Blocking essential cookies may stop parts of the site, such as your cart, from working properly.
Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, disclosure or destruction.
How we protect your data
Your checkout runs on Shopify's secure infrastructure, and your card details never reach us.
Payments are processed by Shopify Payments, which is PCI-DSS compliant. We never see or store your full card details.
Technical measures
HTTPS encryption across the whole site, PCI-DSS compliant payment processing, secure logins for our internal systems and continuous security monitoring by Shopify.
Organisational measures
Access to personal data is limited to people who need it to process orders or support customers. Our service providers are bound by data processing terms.
If something goes wrong
If a data breach is likely to cause a high risk to your rights and freedoms, we will inform you without undue delay. Where the GDPR applies, we will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, explaining what happened, which data was affected and what we are doing about it.
Contact & Complaints
If you have any question, request or concern about your privacy, please contact us first. We are happy to help.
Contact us about privacy
Email: info@naturecosmetix.com
Phone: +31 76 230 9902
Monday to Friday, 9:00 to 17:00 CET. We reply to emails within 24 hours on business days. Please include your order number if your question relates to a purchase.
Changes to this policy
We review this Privacy Policy from time to time. If we make significant changes, we will post a clear notice on our website and, where appropriate, let you know by email. The “Last updated” date at the top of this page always shows the current version.
EU & EEA customers
You can lodge a complaint with the data protection authority in the EU country where you live, work or where you believe your rights were infringed. A full list of national authorities is published by the European Data Protection Board.
UK customers
You can lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority.
We would rather sort it out together
We take every privacy concern seriously. You are always free to contact a supervisory authority, but we would appreciate the chance to resolve your concern first. Write to us at info@naturecosmetix.com. You can also read our Terms of Service and Legal Notice.
Questions about your privacy?
We reply to emails within 24 hours on business days and answer all privacy requests within one month.
This Privacy Policy applies to personal data processed by Nature Cosmetix LLC through naturecosmetix.com. For customers in the EU and the UK, it has been prepared in line with Regulation (EU) 2016/679 (GDPR) and the UK GDPR. Nature Cosmetix LLC, a limited liability company registered in the State of Wyoming, USA. 30 North Gould Street, STE 29054, Sheridan, WY 82801, United States.