Nature Cosmetix · Shipping Policy
Shipping & Delivery
Processing Times
Every Nature Cosmetix order is picked, checked and packed with care before it is handed to our shipping partner. Processing takes 1–2 business days and comes before the delivery timeframe described in section 03.
Your order journey
Order placed & payment confirmed
Payment is taken when you place your order. You receive an order confirmation email straight away.
Processing (1–2 business days)
We prepare and pack your products. Business days are Monday to Friday, excluding public holidays, so orders placed at the weekend are processed from the next business day.
Dispatch & tracking email
Once your parcel leaves us, we email you a tracking number so you can follow it on its way.
Delivery to your door
Most parcels arrive 7–10 business days after dispatch. See section 03 for details.
Peak seasons
During busy periods such as seasonal sales and the end-of-year holidays, processing and delivery can take a little longer than usual. We always work to get your order out as quickly as possible.
Destinations & Shipping Costs
We ship our skincare, haircare and body care worldwide. Shipping is completely free on every order, with no minimum spend and no surprise delivery fees at checkout.
What is included
Free shipping on every order, whatever the order value
A tracking number emailed at dispatch
Careful packing in eco-conscious, recyclable packaging
Good to know
The total shown at checkout includes free shipping
Local customs duties or import taxes are not part of our shipping charge (see section 05)
If we cannot deliver to your address, we will contact you before dispatch
Delivery Timeframes
Delivery timeframes start on the day your order is dispatched, not the day it was placed. They are estimates provided by our shipping partners and can vary by destination.
Standard delivery
7–10 business days after dispatch, to destinations worldwide.
Business days are Monday to Friday, excluding public holidays.
Total time to arrival
Allow 1–2 business days of processing plus 7–10 business days of delivery, so most orders arrive within 8–12 business days of being placed.
Estimates, not guarantees
Delays can occasionally happen during peak seasons, customs checks, bad weather or other events outside our control. If your order has not arrived 10 business days after dispatch, please email info@naturecosmetix.com with your order number and we will follow up with the carrier for you.
Order Tracking
Every Nature Cosmetix order ships with tracking. We keep you updated by email at each important step, so you always know where your parcel is.
Order confirmation email
Sent right after your order is placed. It shows your order number, the products you ordered and your delivery address. If you cannot find it, please check your spam or promotions folder.
Shipping confirmation & tracking number
Sent once your parcel has been dispatched. It includes your tracking number and a link to follow your delivery.
In-transit updates
Tracking updates as your parcel moves through the carrier network. These come from the carrier and may not always update in real time, especially when a parcel crosses borders.
Delivered
If tracking shows your parcel as delivered but you cannot find it, check with neighbours, your building reception and any safe place, then contact us with your order number.
Tracking not updating?
It is normal for tracking to pause for a few days while a parcel travels internationally or clears customs. If you are concerned, email info@naturecosmetix.com with your order number and we will check on it for you.
Customs, Duties & Currency
As an international store, we want you to know exactly what to expect when your order crosses a border.
Customs duties & import taxes
Some countries charge customs duties or import taxes on incoming parcels. Where these apply, they are set by your local authorities and you may be responsible for paying them. They are not part of our free shipping.
If you are unsure, your local customs office can tell you what applies in your country.
Prices & currency
Where available, prices are shown in your local currency. The currency displayed at checkout is the currency you are charged in.
For accepted payment methods, see our Payment Policy.
Customs checks
Occasionally a parcel is held for a routine customs check, which can add a few days to delivery. If customs contacts you for information or payment, responding quickly helps your parcel reach you sooner.
Your Consumer Rights
This policy works alongside the consumer protection laws of your country of residence, including those of the EU, the UK and the UAE. Those rights always apply and cannot be excluded.
EU & UK customers
You keep your statutory right to withdraw from an online purchase within 14 days. Our 30-day money-back guarantee is offered in addition to this right. See our Returns & Refunds Policy for the full process.
Your personal data
We share your name, delivery address and contact details with our shipping partners only to deliver your order. See our Privacy Policy for details.
Our delivery commitment
If we cannot deliver your order, you will not be left out of pocket.
If your order does not reach you and the problem cannot be resolved within a reasonable time, we will send a replacement or refund you in full, depending on what you prefer and what the law in your country requires.
Contact us first
Email info@naturecosmetix.com with your order number. We reply within 24 hours on business days and will work with the carrier to sort it out.
Online dispute resolution
EU customers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Nothing in this policy limits or waives your statutory consumer rights. Where any part of this policy conflicts with the mandatory law of your country of residence, that law takes priority.
Damaged, Lost & Delayed Parcels
Almost every order arrives safely, but if something goes wrong on the way, we will put it right. Follow the steps below so we can help you as quickly as possible.
Damaged, defective or wrong item: report within 48 hours
If your parcel arrives damaged, or a product is defective or not what you ordered, please let us know within 48 hours of delivery and include photos. We will replace the item or refund you at no cost to you.
Delayed or lost parcel
If your order has not arrived 10 business days after dispatch, contact us with your order number.
We will check the tracking, open an investigation with the carrier and keep you updated. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
Damaged in transit
Email info@naturecosmetix.com with your order number, a short description and clear photos of the product and the packaging.
Please do not send anything back until we reply. If a return is needed, we will send you instructions and cover the cost.
Take photos
Photograph the outer box, the inner packaging and the damaged or incorrect product. Keep all packaging until your case is resolved.
Email us within 48 hours
Write to info@naturecosmetix.com with the subject "Damaged item, Order #XXXX" or "Missing parcel, Order #XXXX". Attach your photos and include your order number.
We review your case
We reply within 24 hours on business days and, where needed, contact the carrier on your behalf.
Replacement or refund
We send a replacement or refund you to your original payment method, at no cost to you.
Please contact us before opening a chargeback
We can usually solve a delivery problem faster than your bank can.
Chargebacks can take weeks to resolve and do not speed up a carrier investigation. If there is an issue with your delivery, reach out to us first and we will do everything we can to make it right.
By email
info@naturecosmetix.com. Please include your order number. We reply within 24 hours on business days.
By phone
Call +31 76 230 9902, Monday to Friday, 9:00 to 17:00 CET. Please have your order number ready.
Delivery Address & Changes
We ship to the address you enter at checkout, so please take a moment to check it before you place your order.
Before you order
Include your full name, street, house or apartment number and postcode
Add a phone number so the carrier can reach you if needed
Double-check spelling, especially for international addresses
Please note
Address changes are only possible before your order is dispatched
We cannot be responsible for delivery failures caused by an incorrect or incomplete address entered at checkout
Need to change your address or cancel?
Email info@naturecosmetix.com as soon as possible with your order number. We can update your address, or cancel your order free of charge, as long as it has not yet been dispatched.
Returned or undeliverable parcels
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange a new delivery or a refund.
Questions about your delivery?
Our team is here Monday to Friday, 9:00 to 17:00 CET, and replies to emails within 24 hours on business days. Please always include your order number.
This policy applies to all orders placed on naturecosmetix.com. It should be read together with our Returns & Refunds Policy, Payment Policy, Terms of Service and Privacy Policy. Nature Cosmetix is operated by Nature Cosmetix LLC. Nothing in this policy affects rights that cannot be waived under the law of your country of residence. We may update this policy from time to time without affecting your statutory rights. Last updated 29 September 2026.